Introduction by Dave Miller, Managing Director, Post Office Ltd

The Post Office:" a vibrant business"

"THE POST OFFICE - The UK's number one choice" Can it be true? Do people really choose to go into post offices? They certainly do, and in ever- increasing numbers.

The Post Office's nationwide network of around 18,000 post offices serves 28 million customers every week and is one of Europe's largest retail chains; larger than all of the main banks and building societies put together. More than nine out of every ten of the UK population live within a mile of a post office.

We want you to be able to offer our customers a wide- ranging, warm, friendly and efficient service. Quite simply, with your help we are aiming to be the UK's number one choice and the best at what we do.

Our Mission

Our aim is to be "the UK's number one choice for the important business of everyday life".

What has the Post Office got to offer?

Unrivalled network

Our nationwide network of post offices puts us in a leading position as Europe's largest retailer. We can boast an unrivalled presence in the community as a trusted provider of services, catering for the needs of our customers in every location.

Delivering new business

A comprehensive range of products and services is offered by the Post Office through its unique Post Office network. The majority of these products are sold on behalf of clients such as the Benefits Agency, Girobank, Co-operative Bank, the BBC, British Gas, BT, the DVLA and local councils as well as our own Royal Mail and Parcelforce Worldwide products. The Post Office is also the largest retailer for the National Lottery, with 4,000 post offices selling on- line tickets and around 9,500 selling National Lottery Instants.